Returns and Cancellations
What is your refund policy?
Refunds are available for purchases made directly through our webshop within 30 days of receipt of the product. If you purchased your Bellabeat product from a retailer, please contact that retailer for information on their return policy. Please note that all accessories sales are final and are not subject to the return policy.
How do I request a refund?
To request a refund, please follow this link.
How do I cancel my order?
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Orders may be cancelled before they ship. To cancel your order, please follow this link.
If your order cannot be cancelled, you will get an email notification when the order is shipped.
When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after cancellation.
One-year limited consumer warranty
This one-year limited consumer warranty ("Warranty") is issued by Bellabeat inc., a Delaware corporation, headquartered in San Francisco.
Bellabeat issues this Warranty to a consumer ("Consumer" or "you") who buys a new, covered device directly from Bellabeat or an authorized reseller. This Warranty cannot be assigned or transferred to any subsequent purchaser or user.
A new, physical Bellabeat hardware device ("Device") is covered by this Warranty if Bellabeat includes this Warranty in the original packaging or if Bellabeat offers or references this Warranty as part of an online sales or product set-up process. Product registration is not required as a condition to warranty coverage, but some Bellabeat products function fully only if they are connected to an online Bellabeat account.
Bellabeat warrants to the Consumer that the Device will under normal use function substantially in accordance with Bellabeat's technical specifications or accompanying product documentation ("Warranted Functionality") for a period of one (1) year from date of original purchase ("Warranty Period"). If and to the extent the Device needs Bellabeat software or services to achieve the Warranted Functionality, Bellabeat will make and keep software and services available during the Warranty Period provided, however, Bellabeat may update, modify, or limit such software and services at Bellabeat's sole discretion so long as the Warranted Functionality is maintained or exceeded.
This Warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire, and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services; (iii) use not in accordance with the documentation; (iv) damage caused by third party equipment with which the Device is used; (v) commercial use or resale, (iv) used or resold products; (v) use for medical, healthcare, or treatment purposes; and (vi) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Device. For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts, or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Device is returned with removed, damaged, or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss, back up, write down and/or print out of your data on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal, and installation are not recoverable under this warranty. Except as set forth in this Warranty, Bellabeat does not extend any express or implied warranties or representations regarding the Device or any connected software or online services.
UNDER THIS WARRANTY, BELLABEAT DOES NOT ASSUME ANY LIABILITY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES, LOSS OF DATA, LOSS OF USE OF THE DEVICE OR ANY ASSOCIATED EQUIPMENT, COST OF ANY REPLACEMENT GOODS OR SUBSTITUTE EQUIPMENT, LOSS OF USE DURING THE PERIOD THAT THE DEVICE IS BEING REPAIRED, CLAIMS OF ANY THIRD PARTIES, OR ANY OTHER DAMAGES ARISING FROM BELLABEAT'S BREACH OF THIS LIMITED WARRANTY OR THE USE OF THE DEVICE, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY.
The laws of the State of California, USA, govern this limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you.
Consumer's sole and exclusive remedy under this Warranty, and Bellabeat's sole and exclusive responsibility under this Warranty is that Bellabeat will, at Bellabeat's option, either repair or replace the defective Device or update software or services so that the Device performs the warranted functionality substantially. Any replacement may be, at the option of Bellabeat, a new or remanufactured Device. If Bellabeat, in its sole discretion, determines it is not reasonable to replace the defective Device, Bellabeat may refund to Consumer the purchase price paid for the Device. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
To obtain remedies under this Warranty, Bellabeat must receive Consumer's claim before the end of the Warranty Period. Consumer must obtain a Return Material Authorization ("RMA") from Bellabeat and return the defective Device together with proof of purchase to the address specified by Bellabeat in connection with the RMA. Consumer shall bear the cost of shipping the Device to Bellabeat. By sending the Device, Consumer agrees to transfer ownership to Bellabeat. Bellabeat may not return the original Device to Consumer. Any replacement Device will not contain Consumer's data. Bellabeat warrants that any repaired or replaced Device is covered for the greater of either the remainder of the original Warranty Period or 90 days following Consumer's receipt of the repaired or replacement Device. If the claim is justified based on this Warranty, Bellabeat shall bear the cost of shipping the repaired or replacement Device to the Consumer. Any product returned to Bellabeat without a valid warranty claim or without an RMA may be rejected, returned at sender's cost (subject to prepayment) or kept for 30 days for sender's pick-up and then disposed of in Bellabeat's sole discretion. Questions? To initiate warranty claims, obtain an RMA or ask questions, please go to support.bellabeat.com.